Client Service Charter

We are a modern, tech-based accountancy firm providing financial strategy, business support and tax advice.  Our expertise and advice can help to remove the stress, delays and uncertainty of waiting too long for the financial informaiton that is vital to your success.

Your business is our priority – we can help give you the platform and the peace of mind you need to do what you do best.

Our shared values drive the way we work.

From Us to Clients

Our Commitment to You
  • We will do our best to make your experience with us as enjoyable as possible
  • We will provide friendly, courteous and efficient service
  • You will always be greeted with a friendly smile
  • We will listen to what YOU are saying
  • We will speak in plain English, and we like to take a personable approach with you
Outstanding Service
  • We have a “can do” attitude and go the extra mile for you
  • We will respond to all emails within the best timeframe possible, usually within 24-48 hours
  • We will always try to take your call and, if we can’t, we will call you back as soon as possible, usually the same day, or within 24 hours on business days
  • We will ensure your correspondence is appropriately acknowledged within 2 working days
  • We will endeavour to exceed your expectations
Competence
  • We will stay up to date with the latest legislation rulings and adhere to the highest standards
  • We will ensure all our staff receive regular training and mentoring so they can offer the very best levels of service to you
  • We will be honest, truthful and upfront with you at all times
Our Commitment to Our Fees
  • We will never surprise you with bills you’re not expecting
  • We will provide fixed fee quotes for all compliance work, such as accounts preparation and completion of Tax Returns and can offer fixed fee work on all other areas if requested
  • You will never receive an unexpected bill from us

From clients to us

How Our Clients Work With us

Communication – clients keep us up to date of any major changes or key decisions to their business or personal circumstances so we can give you the best advice all year round.

Questions – we like to be asked questions by our clients (even if you are worried they are daft!).  There are no silly questions!

Courtesy – we request that clients treat our team members professionally, fairly and with courtesy.

Honesty – we ask clients to be honest and open with us when providing information so we can give them the very best advice at all times.

Feedback – clients give us feedback on how we are living up to our commitment to you.

 

We are dedicated to building strong and long lasting relationships with our clients, and in providing exceptional service; we constantly strive to improve our service so we value client feedback which helps us to achieve this.

At Elite Accounting we have a broad client base ranging in size from individuals, Sole Traders and Limited company business owners, helping them to see the strength in their numbers and grow their businesses, and making sure they fulfil all their accounting and tax obligations.

Our clients are spread amongst many different business sectors including:

  • Construction
  • Design and Marketing
  • Financial Services
  • IT and Information Management
  • Manufacturing
  • Professional Services
  • Property Rental and Property Development
  • Retail, Leisure and Hospitality
  • Security
  • Science and Technology
  • Service Businesses
  • Transport and Logistics

This means we have the skills, experience, background knowledge, and expertise in these industries and can help identify accountancy efficiencies to optimise your company liabilities.